/chief-insights Chief Insights en-US Mon, 16 Jun 2025 21:54:21 GMT /chief-insights/chief-insights-why-words-matter-skip-stephens-on-leading-with-connection-and-confidence Discover how Chief Skip Stephens of St. Charles County Ambulance District is creating a culture of connection, valuing servant leadership, and advocating for paramedics inside and out Mon, 16 Jun 2025 21:54:21 GMT /chief-insights/chief-insights-why-words-matter-skip-stephens-on-leading-with-connection-and-confidence /chief-insights/chief-insights-observe-interact-and-plan It鈥檚 hard to sit back and watch when so much work needs to be done, but your team needs stability, not more chaos Thu, 08 May 2025 19:00:00 GMT /chief-insights/chief-insights-observe-interact-and-plan /chief-insights/chief-insights-leadership-culture-and-continuous-growth Lee County EMS Division Chief Adam Thompson shares insights on Just Culture and the importance of investing in people to create a thriving workforce Thu, 20 Feb 2025 17:46:05 GMT /chief-insights/chief-insights-leadership-culture-and-continuous-growth /chief-insights/chief-insights-why-words-matter-skip-stephens-on-leading-with-connection-and-confidence Discover how Chief Skip Stephens of St. Charles County Ambulance District is creating a culture of connection, valuing servant leadership, and advocating for paramedics inside and out Mon, 16 Jun 2025 21:54:21 GMT /chief-insights/chief-insights-why-words-matter-skip-stephens-on-leading-with-connection-and-confidence /chief-insights/chief-insights-observe-interact-and-plan It鈥檚 hard to sit back and watch when so much work needs to be done, but your team needs stability, not more chaos Thu, 08 May 2025 19:00:00 GMT /chief-insights/chief-insights-observe-interact-and-plan /chief-insights/chief-insights-leadership-culture-and-continuous-growth Lee County EMS Division Chief Adam Thompson shares insights on Just Culture and the importance of investing in people to create a thriving workforce Thu, 20 Feb 2025 17:46:05 GMT /chief-insights/chief-insights-leadership-culture-and-continuous-growth /paramedic-chief/prioritizing-leadership-training-for-2025-essential-focus-areas These priorities ensure leaders have the tools to inspire trust, lead effectively, and guide their teams with confidence and expertise Mon, 03 Feb 2025 16:19:01 GMT /paramedic-chief/prioritizing-leadership-training-for-2025-essential-focus-areas /chief-insights/chief-insights-navigating-the-fast-track-to-leadership From jumping in the field to empowering crews in decision-making, Chief Nicholas Oleck fosters accountability and camaraderie in his department Mon, 13 Jan 2025 17:22:20 GMT /chief-insights/chief-insights-navigating-the-fast-track-to-leadership /ems-leader-playbook/chief-insights-respect-is-earned-not-automatic Alan Cowen, fire deputy chief (ret.) Los Angeles City Fire Department, reflects on leadership lessons Thu, 19 Dec 2024 22:46:36 GMT /ems-leader-playbook/chief-insights-respect-is-earned-not-automatic /chief-insights/chief-insights-inspiring-excellence-and-earning-trust Assistant Chief Joel Koehn on servant leadership, empowering his team and focusing on organizational culture Wed, 20 Nov 2024 01:50:25 GMT /chief-insights/chief-insights-inspiring-excellence-and-earning-trust /ems-products/books/book-excerpt-paramedic-chief-extraordinary-experiences-from-the-streets-of-los-angeles Chief Alan Cowen was inspired by a train crash he witnessed as a child to become 鈥渙ne of the rescuers鈥� Thu, 24 Oct 2024 17:40:13 GMT /ems-products/books/book-excerpt-paramedic-chief-extraordinary-experiences-from-the-streets-of-los-angeles /naemt/ucla-med-school-official-receives-naemt-lifetime-achievement-award Heather Davis spent nearly 20 years at UCLA鈥檚 Center for Prehospital Care and later oversaw training for 3,000 firefighter EMTs and paramedics as L.A. County Fire鈥檚 education director Thu, 12 Sep 2024 14:18:27 GMT /naemt/ucla-med-school-official-receives-naemt-lifetime-achievement-award /ems-leader-playbook/chief-insights-aligning-a-team-towards-a-common-goal Division Chief David Munoz on guiding members in the same direction with clarity and meaningful purpose Thu, 20 Jun 2024 18:09:21 GMT /ems-leader-playbook/chief-insights-aligning-a-team-towards-a-common-goal /ems-leader-playbook/chief-insights-establishing-a-results-oriented-culture Sacramento City FD Battalion Chief Erik Saari on creating positive pathways for all members to contribute to the department Thu, 18 Apr 2024 13:46:55 GMT /ems-leader-playbook/chief-insights-establishing-a-results-oriented-culture /chief-insights-creating-a-place-where-people-want-to-be Jason Dyess: 鈥淟eadership is mostly a matter of the heart鈥� Wed, 27 Mar 2024 14:10:23 GMT /chief-insights-creating-a-place-where-people-want-to-be /ems-leader-playbook/chief-insights-staying-stagnant-is-easy-change-is-hard Pittsburgh EMS Chief Amera Gilchrist shares the progressive plan she fervently believes will reduce staffing challenges Thu, 21 Dec 2023 15:50:02 GMT /ems-leader-playbook/chief-insights-staying-stagnant-is-easy-change-is-hard /leadership/the-importance-of-critical-thinking-in-public-safety-leadership The uncertainty of complex problems requires flexibility when crafting responses Sat, 04 Nov 2023 22:20:25 GMT /leadership/the-importance-of-critical-thinking-in-public-safety-leadership /ems-leader-playbook/articles/chief-insights-strengthening-the-bonds-within-the-membership-fSSIIStQvhbNCtL4/ 鈥淎s a volunteer agency, I want to make sure when someone calls 911 in our district, that our ambulances are ready to roll out the door when the tones go off.鈥� Thu, 19 Oct 2023 15:54:44 GMT /ems-leader-playbook/articles/chief-insights-strengthening-the-bonds-within-the-membership-fSSIIStQvhbNCtL4/ /ems-leader-playbook/articles/you-cant-outwork-bad-leadership-CCXthWpihQ5OeHb8/ Setting the tone and driving organizational change from the chief鈥檚 seat Thu, 21 Sep 2023 06:32:52 GMT /ems-leader-playbook/articles/you-cant-outwork-bad-leadership-CCXthWpihQ5OeHb8/ /ems-leader-playbook/articles/chief-insights-foster-a-culture-of-respect-with-consistency-in-leadership-ZB96r7qK671K1GfO/ Division Chief of EMS, Shaun Ford, shares how to be the leader you always wanted to work with Tue, 15 Aug 2023 14:57:56 GMT /ems-leader-playbook/articles/chief-insights-foster-a-culture-of-respect-with-consistency-in-leadership-ZB96r7qK671K1GfO/ /ems-leader-playbook/articles/chief-insights-autonomy-mastery-and-purpose-kj4xzPO1ULEVTmdw/ Chief Russell Goodman on helping providers achieve mastery by supporting their education and ensuring they have the tools they need to do their job Wed, 05 Jul 2023 20:58:23 GMT /ems-leader-playbook/articles/chief-insights-autonomy-mastery-and-purpose-kj4xzPO1ULEVTmdw/ /ems-leader-playbook/articles/chief-insights-our-ultimate-goal-the-patient-comes-first-xtBaxj8GbY9KJS0g/ By ensuring all decisions are patient care-centric, we create providers who are passionate, motivated and excited to be a part of something bigger than any one individual Tue, 30 May 2023 20:48:34 GMT /ems-leader-playbook/articles/chief-insights-our-ultimate-goal-the-patient-comes-first-xtBaxj8GbY9KJS0g/ /chief-insights/chief-insights-inspiring-excellence-and-earning-trust Assistant Chief Joel Koehn on servant leadership, empowering his team and focusing on organizational culture Wed, 20 Nov 2024 01:50:25 GMT /chief-insights/chief-insights-inspiring-excellence-and-earning-trust /chief-insights-creating-a-place-where-people-want-to-be Jason Dyess: 鈥淟eadership is mostly a matter of the heart鈥� Wed, 27 Mar 2024 14:10:23 GMT /chief-insights-creating-a-place-where-people-want-to-be /chief-insights/chief-insights-observe-interact-and-plan It鈥檚 hard to sit back and watch when so much work needs to be done, but your team needs stability, not more chaos Thu, 08 May 2025 19:00:00 GMT /chief-insights/chief-insights-observe-interact-and-plan /ems-leader-playbook/articles/chief-insights-strengthening-the-bonds-within-the-membership-fSSIIStQvhbNCtL4/ 鈥淎s a volunteer agency, I want to make sure when someone calls 911 in our district, that our ambulances are ready to roll out the door when the tones go off.鈥� Thu, 19 Oct 2023 15:54:44 GMT /ems-leader-playbook/articles/chief-insights-strengthening-the-bonds-within-the-membership-fSSIIStQvhbNCtL4/ /ems-leader-playbook/chief-insights-staying-stagnant-is-easy-change-is-hard Pittsburgh EMS Chief Amera Gilchrist shares the progressive plan she fervently believes will reduce staffing challenges Thu, 21 Dec 2023 15:50:02 GMT /ems-leader-playbook/chief-insights-staying-stagnant-is-easy-change-is-hard