PRESS RELEASE
NEW YORK 鈥� , the leading provider of end-to-end software for Fire and EMS agencies, today announced the release of Advanced Data Insights, a major expansion of its data and analytics solution. Designed to democratize access to operational and clinical data, the new offering empowers agencies to visualize performance, meet compliance mandates, and make smarter decisions鈥攚ithout relying on technical expertise or external tools.
Historically, Fire and EMS agencies have had to choose between rigid dashboards that offer a limited operational view or overly complex ad hoc tools that require specialized skills to generate meaningful reports. Advanced Data Insights bridges that gap with powerful, pre-built dashboards that are fully configurable to reflect each agency鈥檚 operational reality鈥攏o data exports, no consultants, no friction.
鈥淔ire and EMS agencies are collecting more data than ever, yet most still lack the tools to turn that information into actionable insight,鈥� said Andreas Huber, CEO at First Due. 鈥淎s agencies face growing pressure to monitor performance against national and state standards like NERIS, NFPA and NEMSQA, the need for intuitive, integrated analytics has become mission-critical. With Advanced Data Insights, we鈥檙e enabling public safety leaders to harness the full value of their data and improve service delivery through confident, data-driven decisions.鈥�
Unlike off-the-shelf BI tools, Advanced Data Insights is built specifically for public safety. It pulls from all areas of the First Due platform鈥攊ncidents, ePCR, scheduling, assets, and more鈥攑roviding a complete operational picture. Agencies can tailor dashboards to their definitions of Effective Response Force (ERF), dispatch groupings, time intervals, and clinical service levels. Leaders get systemwide visibility, while analysts and frontline personnel can drill into shift-specific or unit-level trends鈥攁ll without the cost or complexity of third-party tools.
The initial release includes specialized dashboard packs for both Fire and EMS, offering real-time insights into incident types, response intervals, unit utilization, transport outcomes, patient dispositions, and national performance benchmarks. Looking ahead, Advanced Data Insights will harness AI to enable predictive analytics鈥攕urfacing trends and anticipating needs so agencies can act before issues arise.
About First Due
is the end-to-end software platform purpose-built for public safety. By connecting every aspect of fire and EMS operations, including pre-incident planning, scheduling, incident reporting, ePCR, assets, inspections, and analytics鈥擣irst Due helps agencies of all sizes operate smarter, respond faster, and serve their communities more effectively.